Everything went perfectly: ordering, communication, follow-up, quality, and delivery. So satisfied with the whole process.
This was our first order; We had looked at the website a few times to see which carpets we preferred. Afterwards, the salesperson on site even recommended a better model in the Perletta range. The delivery time was well respected and the delivery went smoothly. Very satisfied with the quality.
Just very satisfied across the board. Bought a super beautiful Calvin Klein carpet in a gorgeous color and of excellent quality.
I came to pick up the carpet, had some additional questions and was very well assisted. Nothing was too much trouble. I am a very satisfied customer and will definitely recommend you.
Beautiful carpet, good quality, and delivered quickly. The website was clear and easy to navigate, and everything was easy to find.
Very correct and very friendly contacts, both by phone, email, in the store and upon delivery.
Recommendable!
Kind regards,
Very pleasant communication.
Quality of delivered carpet is very beautiful.
Carpet delivery was fast.
I am happy with my rug. When my friend saw it, she wanted one too. She is also very satisfied. However, the colors do differ slightly from the website and reality. Kind regards.
Carpet was exactly as expected, delivery was much faster than the stated 8 weeks, so a nice surprise, will definitely look on your website again when I need a carpet.
We are very satisfied with your offer, the price/quality, the delivery, the communication, etc.
Your website is also very accessible.
I have absolutely no comments. Great website with beautiful carpets at a good price/quality ratio. Well done!
Choice and delivery are great, but it was a bit disappointing that a stain appeared on the carpet quickly. We didn't fully understand the care/pre-treatment instructions on the website.
Prior to placing the order, I contacted a staff member. They were very friendly and provided good advice. The website looks clear and organized.
I was initially a bit unsure about ordering carpets online because you can't see and feel them in person. But through the chat, I received additional information and even photos. I was already feeling more confident. When I was called because the delivery could only take place later, my doubts were completely gone. I was spoken to kindly and informed in a correct manner. My order and delivery went very smoothly. And I am very satisfied with my carpets! Thank you very much! Well done!
Yesterday afternoon we received our order. Nicely brought up to our apartment on the first floor. Neatly packaged. We have since laid the rug in our room. It looks great and now we hope to enjoy it for a long time.
Good business, maybe until next time.
Kind regards.
J.G
Satisfied with the offer because I found what I had seen elsewhere. Price/quality is experienced with the use of the ordered product. Time will tell how satisfied I am. The delivery of the carpet was fast and well packaged. Communication was done through paperwork, good. The user-friendliness is an interpretation of whether or not you can handle a website like this, I am satisfied. Overall, I give it an 8.
UPS is an absolute nightmare: after four days, I had to go pick up the carpet myself for the second time at a UPS access point. It's a shame that the excellent service and reputation of your business is being ruined in this way. I have weekly shipments from both domestic and international sources and always have problems with the same carrier, UPS, all the others deliver extremely well.